FAQ

We ship worldwide from trusted production partners across the globe. Each item is made-to-order, which means your order is custom-made just for you. For more information, please refer to our Shipping Policy page.

We offer a hassle-free return policy within 30 days of purchase. Items must be in their original condition with tags attached. For more information, please refer to our Returns Policy page.

We ship worldwide from trusted production partners across the globe.

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.

If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.

Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.

You can contact our customer service team by phone, email, or live chat on our website. Our team is available to assist you with any questions or concerns you may have.

Fulfillment usually takes 2–5 business days, plus 3–7 days for delivery (depending on your location).

We don’t accept returns or size exchanges as each item is made-to-order. But if your order arrives damaged or incorrect, we’ll replace it free of charge.

ALY HYDER is a UK-based brand using global fulfillment centers  to serve customers worldwide.

ALY HYDER is a UK-based brand using global fulfillment centers  to serve customers worldwide.

Sometimes shipping delays happen. If it’s been over 10 business days since you got the shipping email, contact us and we’ll look into it.